Refund & Returns Policy

· @Ankit Baid

Tea is a food product, so we cannot take back a pack once it has been opened. If something goes wrong on our side — a damaged parcel, a wrong item, or a tea we can’t supply after you’ve paid — we’ll make it right quickly.

1. Opened products

Opened products cannot be returned or refunded. This covers any pack, pouch, tin, gift box or sampler whose seal has been broken, for reasons of food safety and freshness.

2. Unopened products

You may return an unopened product with its original seal intact within 7 days of delivery. Write to us first (see Contact below) before sending anything back. Once we receive and check the item, we refund the product price. Return shipping is paid by you unless the return is due to our error.

3. Damaged, wrong or missing items

If your order arrives damaged, leaking, or with a wrong or missing item, tell us within 48 hours of delivery. Send your order number and photos of the parcel and product to info@namhah.com or WhatsApp +91 7002319991. We will send a free replacement or give a full refund, whichever you prefer. You do not need to pay any shipping for this.

4. Out-of-stock products after payment

Occasionally a tea sells out after you have paid for it. When this happens:

  • We will tell you by email or WhatsApp within 24 hours of your order.
  • You get a full refund for the unavailable item, including any shipping charged for it, to your original payment method.
  • If you prefer, you can choose a replacement tea of equal value instead of a refund.
  • If only part of your order is out of stock, we ship the rest and refund the missing item.

5. Cancellations

You can cancel an order for a full refund any time before it is dispatched. Most orders are dispatched within 24 hours, so please contact us quickly. Once an order has been dispatched, it cannot be cancelled; the rules above then apply.

6. How refunds are paid

Approved refunds are processed within 2 business days to your original payment method (UPI, card, net banking or wallet). Your bank may take a further 5–7 business days to show the amount in your account.

7. Gift boxes, sale items and corporate orders

Gift boxes and sale items follow the same rules as any other product. Custom-branded or personalised corporate orders cannot be returned unless they arrive damaged or incorrect.

8. Purchases at our store

Purchases made at our GS Road store follow this same policy. Please bring your bill with any request.

9. Return address

Please contact us before sending any item back. Returns go to our office:

Namhah Tea House Number 68, GMCH Road Christian Basti, Guwahati, Assam 781005

10. Contact and grievance officer

For any refund or return question, email info@namhah.com or call / WhatsApp +91 7002319991 (Monday–Sunday, 11 AM–8:30 PM).

Grievance Officer: Ankit Baid, Founder, Namhah Tea — info@namhah.com, +91 7002319991. We acknowledge complaints within 48 hours and resolve them within 30 days.