Shipping Policy

Oct 8, 2026 · @Ankit Baid

We pack every order by hand in Guwahati and dispatch it within 24 hours, so your tea reaches you fresh from Assam, anywhere in India.

  1. Where we ship

We deliver to every serviceable pin code in India through our courier partners Bluedart and Delhivery. Enter your pin code at checkout to confirm delivery to your area.We also Ship International Via Indiapost.

 

  1. Shipping charges

Order value Shipping
₹500 and above Free
Below ₹500 [₹100] flat

The shipping charge, if any, is shown at checkout before you pay.

  1. Dispatch time

Orders placed before 2 PM are dispatched the same day; later orders are dispatched the next working day. Orders placed on Sundays and public holidays are dispatched on the next working day.

Custom-branded corporate orders are dispatched on the date agreed in your quote.

  1. Delivery time

Destination Estimated delivery after dispatch
Guwahati 1–2 business days
Rest of the Northeast 2–4 business days
Metro cities 3–5 business days
Rest of India 4–7 business days

Delivery times are estimates from our courier partners. Remote areas, weather, strikes and festival peaks can add a few days.

  1. Order tracking

As soon as your order is dispatched, we send the courier name and tracking number by email and WhatsApp. You can also track it any time on our Track Your Order page.

  1. Cash on delivery

COD charges Rs 70 Flat.

  1. Pick up from our Guwahati store

In Guwahati? Choose Store Pickup at checkout and collect your order from the Namhah tea store on GS Road, Christian Basti, Guwahati 781005. We’ll message you when it’s ready, usually within a few hours. Store pickup is free.

  1. Festival deadlines

For delivery before Diwali (Sunday, 8 November 2026), place your order by Wednesday, 28 October 2026. In Guwahati, store pickup is available right up to Diwali.

  1. Damaged, wrong or missing items

If your parcel arrives damaged or tampered with, please photograph it before opening and tell us within 48 hours of delivery at info@namhah.com or on WhatsApp at +91 70023 19991. We will send a free replacement or a full refund. See our Refund & Returns Policy for details.

  1. Failed delivery and wrong address

Please check your address and phone number at checkout. If a parcel returns to us because the address was incorrect or nobody could be reached after the courier’s attempts, we will contact you to reship it. Reshipping is charged at actual cost.

  1. Contact

For any shipping question, email info@namhah.com or call or WhatsApp +91 70023 19991.